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Returns and Cancellation

Returns

CSS Earth & Spirit Store wants to make sure that you are completely satisfied with your purchase. CSS Earth & Spirit Store manufactures, procures and packages items with a certain care and involvement. Even during this process some items can be damaged or may have defects. We appreciate your understanding in looking at CSS Earth & Spirit Store as not just a regular store but an outlet that works to support various outreach projects in the local community and the world. We will take the time to review your concerns on a case by case basis. Below are some general guidelines that we have created to help with your returns.

  • If for any reason you are not completely satisfied with your order, you may return your unused article within seven (7) days from the date of delivery. Please make sure that items are unused, unworn, not damaged and in its original packing.
  • Returns and exchanges can be made once all of the items have been delivered back to CSS Earth & Spirit Store.
  • Please include a copy of your receipt with your returned item(s)
  • For your security, please return your item with an insured courier.

We will process your refund within 7-10 days of receiving your returned item. Ship returns to: Center for Sacred Studies Earth & Spirit Store, 13550 Church Street, Guerneville, CA U.S. 95446
Store: (707) 604-7362

Damaged Packages

Please report damaged packages to Center for Sacred Studies Earth & Spirit Store immediately on the date of receipt. You can support it with a photo. We will do our best to help resolve any issues. If you need to send an item back due to a shipping error on our behalf, please re-pack the item in its original packaging and contact Center for Sacred Studies Earth & Spirit Store by email at css.valeriehausman@gmail.com or call us at : (707) 604-7362.

Change or Cancel an Order

In certain circumstances especially if your order has not been mailed out, we will be able to make changes to your order. Please contact Center for Sacred Studies Earth & Spirit Store at (707) 604-7362 between 11AM-5PM (PST) 6 days a week except Wednesday or email css.valeriehausman@gmail.com. Please have your order number and order date ready.

  • If you would like to cancel an order that you have just placed or you need to change details of your delivery address, please contact Center for Sacred Studies Earth & Spirit Store immediately.
  • If your order has already been dispatched or delivered, then you’ll need to follow our Returns procedure.

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Center for Sacred Studies Earth & Spirit Store, 13550 Church Street, Guerneville, CA U.S. 95446
Store: (707) 604-7362



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